Orders, Return Policy, Shipping Information

Return Policy, effective 1/1/2010
Our goal is for you to be so satisfied with products purchased from Karen’s Botanicals that you cannot wait to place another order. And while we love huge orders of products by new customers, we offer sample sizes and sets of almost every product at very affordable prices. We encourage you to try these before making large purchases, especially in skin care products and/or if you have highly sensitive skin. By trying samples first and avoiding the return of products, we can work together to reduce both the costs of unnecessary shipping and its attendant carbon emissions.

If for any reason you are not satisfied with your purchase from Karen’s Botanicals, please contact us within 15 days of the receipt of your purchase with your order number. Please contact us at karen@karensbotanicals.com or call us at 610-926-6169 to authorize the return. Packages must be properly wrapped and returned using the same shipping service with which they were sent (normally, USPS Priority Mail).

We will issue you a full refund, credit or exchange, less shipping charges. We are sorry but Samples and Sample Sets are not refundable.

Domestic Shipping Information
We normally ship Monday-Friday, within 24 hours. During summer months, we may ship only 2x weekly. Our standard shipping is US Postal Service Priority Mail. This continues to be the most reliable and cost effective service available. While UPS and FedX  have certain less expensive services, they do not offer the same fast transit time required for shipping of natural products. Most domestic orders arrive within 3-4 business days. However, it can take up to a week, depending on timing and distance. If you require a guaranteed delivery date, please select Express Mail as your option or call us for other faster service options.

*We choose US Priority Mail because it is fast and extremely reliable. In 5 years, we have never had a lost or damaged package. However, we do not refund for damaged or lost packages unless you have purchased insurance. If you would like insurance, please contact us; it is not expensive.

*Shipping Charges for Samples and Sample Sets: If you place an order for samples or sample sets, you can save money on shipping by placing the order offline- that is, by placing the order with an email or a telephone call. In this case, we can ship First Class which saves money.

*If we have made a shipping error, we will correct it immediately at no charge. However, if the customer has made an error, then the customer is responsible for additional shipping charges. Please double check that you have entered an accurate, complete address when you place an order.

*LOCAL ORDERS: Local delivery is available as a free, complimentary service. For local customers to avoid a shipping charge, please place your order offline via email or telephone.

International Orders: International Orders can be placed via the website, telephone or email. They are shipped via US Postal Service Priority Mail International. This gives you a tracking number and 7-14 days in transit. We no longer use First Class as it packages get lost too often, and/or take weeks to arrive. For very large, heavy orders we may be able to give you a better price using UPS International. Please contact us for these prices.

*All Duty and/or Import Taxes are the responsibility of the customer. Please check and know the laws in your home country and provide with any relevant information or required paperwork. Canadian Customers: All products are made in USA, so you should not be required to pay duty tax.

*For orders shipped via US Priority Mail International, we do not refund for damaged or lost packages unless you have purchased insurance. If you would like insurance, please contact us; it is not expensive. For orders shipped via UPS, please file a claim with UPS immediately upon receipt (on the same day). Then, contact us and we will be able to assist you.

*If we have made a shipping error, we will correct it immediately. However, if the customer has made an error, then the customer is responsible for additional shipping charges. Please double check that you have entered an accurate, complete address when you place an order.

Payment Methods
There are 3 ways to pay once you get to Checkout. 1) You may enter credit card information on our secure site. 2) You may make secure payments via PayPal. 3) You may make an offline payment which allows you to pay by check or credit card without entering information online. Using this method, we will contact you to obtain credit card information via telephone. Orders can also be placed by telephone or email using any payment method.

Thank you for your interest in Karen's Botanicals. With best wishes,
Karen
 

~ Luxurious and natural skin and body care
~ Plant based nutrition and therapy
~ Handcrafted attention to detail and quality
~ Exquisite and effective formulas that are fairly priced
~ Approximately 90% of our ingredients are certified organic

We create natural personal care products such as facial creams, body lotions, cleansers and toners, aromatherapy mists, massage and body oils, healing salves and balms, natural cough syrup, Love Potion, organic hot sauce, Ester C Rejuvenating Facial Serum and more.

Contact Karen's Botanicals
Email
Telephone: 610-926-6169
343 Plum Road, Mohrsville, PA 19541