- Returns Policy
The Return Policy
Our goal is for you to be so satisfied with products purchased from Karen's Botanicals that you cannot wait to place another order. And while we love large orders by new customers, this might not be a good idea for you if you have special skin or allergy conditions.
We offer sample sizes and sets of almost every product at very affordable prices. We encourage you to try these before making large purchases, especially in skin care products and if you have highly sensitive skin. By trying samples first, you avoid the time and frustration of returning items if you are not happy. We can work together to reduce both the costs of additional shipping and its attendant carbon emissions.
If you are not satisfied with your purchase from Karen's Botanicals, please contact us within 15 days of the receipt of your purchase with your order number.
Contact us at firstname.lastname@example.org
Call us at 678-463-6811 to authorize the return.
Packages must be properly wrapped and returned using the same shipping service with which they were sent (typically, USPS Priority Mail).
We will issue you a full refund, credit or exchange, less shipping charges. We are sorry, but Samples and Sample Sets, and Professional/Bulk sizes are not refundable unless there is a mistake on our part. This policy applies to all 32 oz. Lotions, all 4 oz. Serums, All Oils larger than 4 oz, All Sizes of Peppermint Pimple Zapper, rollerball, 2 and 4 oz. sizes